Please find below frequently asked questions asked by our customers. If you cannot find what you are looking for, simply contact us.
How do vibrators work?
Vibrators contain an electric or battery powered motor that produces vibrations. When the power is turned on the vibrating motor is activated, creating vibrations.
Why are there different styles of vibrators?
Vibrators come in different styles because people like to use them in different ways. For example, a clitoral vibrator is designed to stimulate the clitoris while a G-Spot vibrator is designed to stimulate the G-Spot. There are many different styles to choose from and some vibrators even combine two or more different styles. The choice comes down to which style best compliments the way your body responds to stimulation. See our home page for information regarding this.
Are there any hidden costs when buying from VivaVibrators?
No, there are no hidden costs, you only pay for the item and for delivery - nothing more, nothing less.
What is the delivery Charge?
You can choose from either standard Royal Mail delivery at £3.49 or guaranteed next day delivery at £5.00. If you are outside the UK, within Europe the delivery cost is £9.00 anywhere else is £10.00
What is your security policy?
VivaVibrators is committed to customer privacy and security. Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.
When will my Order arrive?
All next day deliveries ordered before 4pm will get to you the following day before 1pm. If you order from outside the UK, please allow 4-5 days. Orders placed on a weekend are processed on a Monday.
Will my order be discreetly packaged?
All products are dispatched by us and are packaged discreetly to ensure safe, untampered arrival to your door. If you order is Next day delivery it will arrive in a silver Royal Mail delivery bag. If your order is standard delivery it will come in a plain brown padded bag.
Do I need to be home to sign for it?
Yes, Royal Mail requires a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience.
What if I am unable to be at home when Royal Mail attempts delivery?
Royal Mail will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.
I placed my order a few days ago, why has it not arrived?
Please get in touch straight away.
Which Credit/Debit cards do you accept?
At present we accept the following cards: Visa, Mastercard, Visa Electron, Switch and Solo. To keep your order discreet the payment will appear as Comfort Click Ltd on your credit / debit card statement.
Why do you need my phone number on the order form?
We may need to contact you if there is a problem with your payment or for other security issues regarding your order.
Are my personal details safe with you, or will I start getting unsolicited email/post?
We object to spam, and assure you that your details will not be used for such activities.
What if my question has not been answered by any of the above?
If your question has not been answered above then please feel free to contact us, either by email, telephone or by clicking on the Live Help button at the top of the page.
Can I pay by Cheque / Postal Orders?
Yes. Please make cheques / postal orders payable to Comfort Click Ltd. Please allow a few more days for delivery due to payment clearance. Please place an order as normal however, please enter fictitious card start and end date, enter card number as '0000' (four zeros) and enter Name on Card as Cheque or Postal Order accordingly. Then, once you are emailed confirmation of your order, get the order number and put it on the back of your cheque / postal orders.
Will VivaVibrators show up on my credit / debit card statement?
No, the payment will show up as "Comfort Click Ltd" on your statement to keep your order discreet.
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